ITIL® Intermediate - Lifecycle - Service Strategy
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ITIL® Intermediate - Lifecycle - Service Strategy

Pre-requisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

Objectives 1
demonstrate knowledge of:-
- The importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective
- How ITIL Service Strategy interacts with other Service Lifecycle Processes
- The activities, methods and functions used in each of the ITIL Service Strategy processes
- The roles and responsibilities within ITIL Service Strategy and the activities and functions to achieve operational excellence
- Measuring ITIL Service Strategy
- The technology and implementation considerations surrounding ITIL Service Strategy
- The Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy

Candidates can also expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:-
- Service Strategy Principles
- Defining services and market spaces
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing demand
- Driving strategy through the Service Lifecycle
- Understanding Critical Success Factors and risks

Examination
Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
 
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London London Mon 18 Jun 12 3£945      CLICK TO ENQUIRE
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Key Details
Duration3 days
 
£945
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).