ITIL® Intermediate - Lifecycle - Service Design
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ITIL® Intermediate - Lifecycle - Service Design

Pre-requisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

Learning Objectives & Learning Outcomes
Learning Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components
related to this certification: 
- Management and control of all Service Design activities 
- Management and application of Service Design concepts, inputs, outputs and activities 
- Knowledge of Service Design principles and management of Service Design processes 
- Control and coordination of Service Design technology related activities 
- Justification and control of the organisational and technological issues on Service Design 
- Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Learning outcomes
Following completion of this unit, the candidate will know: 
- The importance of Service Management as a Practice concept and Service Design Principals, Purpose and Objective 
- How all processes in ITIL Service Design interact with other Service Lifecycle Processes 
- The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes 
- The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence 
- How to measure ITIL Service Design 
- Technology and implementation considerations surrounding ITIL Service Design 
- Challenges, Critical Success Factors and Risks associated to ITIL Service Design

 
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LocationRegionCourse Start DateNo. DaysWeb price ex.VATCourse Status 
London London Mon 25 Jun 12 3£945      CLICK TO ENQUIRE
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Key Details
Duration3 days
 
£1,145
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).