ITIL® Intermediate - Capability - Release, Control and Validation
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ITIL® Intermediate - Capability - Release, Control and Validation

Pre-requisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

It is also strongly recommended that candidates:
Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:

Change management
Release management
Configuration management
Service evaluation and quality assurance
Knowledge management
Service validation and testing

It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

Objectives
Show competencies in the following upon successful completion of the education and examination components related to this certification:
Service Management as a Practice
Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
Change management as a capability to realise successful service transition
Service validation and testing as a capability to assure the integrity and the quality of service transition
Service asset and configuration management as a capability to monitor the state of service transition
Knowledge management as part of enhancing the on-going management decision support and service delivery capability
Service request fulfilment and evaluation to assure meeting committed service level performance
Release Control and Validation process roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks
And specifically in the following key ITIL process and role areas:
Change management
Service release and deployment management
Service validation and testing
Service asset and configuration management
Knowledge management
Request fulfilment
Service Evaluation

 
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Key Details
Duration5 days
 
£1,395
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).