ITIL® Intermediate - Capability - Planning, Protection and Optimisation
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ITIL® Intermediate - Capability - Planning, Protection and Optimisation

Pre-requisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.

It is also strongly recommended that candidates:
Can demonstrate familiarity with IT terminology and understand the context of Planning, Protection and Optimisation management of their own business environment
Have exposure working in the service management capacity within a service provider environment, with responsibility emphasising on at least one of the following management processes:

Capacity Management Process
Availability Management Process
IT Service Continuity Management (ITSCM) Process
Information Security Management Process
Demand Management Process Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimisation
It is recommended that candidates are familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications prior to attending training for this certification, in particular, the Service Design publication.

Objectives
Show competencies in the following upon successful completion of the education and examination components related to this certification:
Service Management as a Practice
Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimisation
Capacity management as a capability to realise successful service design
Availability management as a capability to realise successful service design
IT Service Continuity Management as a capability to support overall Business Continuity Management
Information security management as part of the overall corporate governance framework
Planning, Protection and Optimisation roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks
And specifically in the following key ITIL process and role areas:
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Demand Management
Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimisation

 
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Key Details
Duration5 days
 
£1,395
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).