Objectives The course is designed to enable delegates to understand how implement and run an effective Configuration Management process. It will further enable delegates to understand how Configuration Management supports and underpins the other Service Management disciplines.
To prepare delegates for the ISEB Practitioner Certificate in Configuration Management examination.
Audience The course will benefit IT staff actively involved in setting up, running and operating within a Configuration Management process.
Pre-requisites ISEB require that candidates for this examination must hold the ISEB Foundation Certificate in IT Service Management.
Course Structure A mix of lecture, discussion and practical exercises based on a case study.
The Qualification The ISEB Practitioner Certificate in Configuration Management qualification is available via examination on the final day of the course. The examination consists of a 1 -hour multiple choice paper consisting of 25 questions and a 1 hour 15 minute written assignment.
Documentation Full course documentation is included in the price.
Course Outline - How Configuration Management supports and is supported by other Service Management processes - The need, scope, basic concepts and terminology of Configuration Management - The five stages of Configuration Management: planning, identification, control, status accounting and verification - The benefits of Configuration Management, and how to overcome possible problems - Implementation and maintenance of the Configuration Management Database (CMDB), including advice on data collection, cleaning and input - The relationship between Configuration, Change and Release Management, and why Change Management is essential before implementation
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.