ISO/IEC 20000 for Consultants
Categories: ISO/IEC 20000
ISO/IEC 20000 for Consultants

Duration:
3 days non residential

Fee*:
£1500 [*prices exclude VAT ]

About the Course:

ISO/IEC 20000 - International Standard for Service Management:
ISO/IEC 20000, the international standard for Service Management, allows consultants to advise organisations about how to plan what needs to be done to attain the standard.

The ‘best practice’ processes and skills used on this course are consistent with ITIL® and are based on the ITSMF syllabus and qualification for the “Certificate in ISO/IEC 20000 Consultancy” which is recognised worldwide.

Course Objectives:
To provide a key point introduction to ISO/IEC 20000 describing what it is, why it is needed, what is involved in certification and how to achieve it; potential next steps.

To provide consultants with sufficient background so that they can begin to help organisations make preparations for adoption of the standard, eventual audit, certification and ongoing compliance with it.

To prepare suitable candidates who meet minimum criteria in terms of qualifications and experience for the examination held at the end of the course, success in which results in the award of the “Certificate in ISO/IEC 20000 Consultancy”.

Who will the course benefit?
Consultants who are looking to gain an understanding of and a recognised qualification in ISO/IEC 20000. Also those who intend to advise organizations about the requirements of ISO/IEC 20000.

What skills will the delegate gain?
This course will enable delegates to: 
- Understand and describe the principles, terminology, key activities and requirements of each of the core processes of the ISO/IEC 20000 standard. 
- Identify the requirements of the overall Service Management System and plan. 
- Describe the key principles of best practice as defined in Part 2 of ISO/IEC 20000. 
- Prepare and implement plans and improvement projects for achieving ISO/IEC 20000 certification.

Pre-Requisites:
Delegates should have at least five years of relevant IT experience and should have attained the ISEB/EXIN Foundation Certificate in IT Service Management.

Course Content:
- Introduction
- What Is ISO/IEC 20000, ITIL, IS Service Management? How do they relate to each other? Why do we need them?
- What is the ISO/IEC 20000 Certification scheme and regulations?
- Major processes and deliverables; ISO/IEC 20000 language and terms; types of business who needs the standard; Benefits, Scope, Role of registered Certification Body (RCB)
- Practical work.
- What is involved in gaining ISO/IEC 20000? What is Part 1?
- What does it contain and how can we use it?
- Specification for Service Management, mandatory requirements Scope, terms and definitions, Requirements for a management system, Planning and implementing service management, Planning and implementing new or changed services, Service delivery processes, Relationship processes, Resolution processes, Control processes and Release processes.
- Practical work and exam practice.
- What is the role of Part 2?
- Code of practice for Service Management; Introduction and overview; Scope, terms and definitions; The management system; Planning and implementing service management; Service delivery processes; Relationship processes; Resolution processes; Control processes; Release processes.
- Practical work and exam practice.
- Gaining the ISO/IEC 20000 certificate
- How to assess readiness (eligibility, criteria, scoping guidelines, scoping statements).
- How to use the Part 1 and Part 2.
- How to develop the vision and plan, the main steps to certification.
- Tools and techniques to help. RCB role.
- Practical work and exam practice.
- Next Steps
- Getting ready for the ISO/IEC 20000 audit; keeping the certificate; how to be an ISO/IEC 20000 Consultant.
- The Examination

Examinations:
This course prepares delegates for the ITSMF “Certificate in ISO/IEC 20000 Consultancy”

Notes:
All delegates on our ISO/IEC 20000 courses MUST have access to their own working copy of both the ISO/IEC 20000 Part1 and Part2 documents for the duration of the course.

Follow-on Courses:
No follow-on courses have been defined

 
Course Dates
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LocationDistance (approx)Course Start DateNo. DaysWeb price ex.VATCourse Status 
Leeds192 miles Wed 17 Dec 08 3£1,500      CLICK TO ENQUIRE
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Tools
 
Key Details
Provided by:
Parity Training Ltd


 
Duration3 days
 
£1,500
per delegate