Influencing Skills
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Influencing Skills

Customer Service

Course Aims
This training aims to introduce delegates to a range of influencing skills with everyday application in the work environment. Focusing on persuasion and communication in its purest sense, this course will provide delegates with the confidence to communicate effectively and to influence others with conviction and clarity.

It is a practical and enlightening session supported by various exercises and role-plays.

As a result of this training, delegates will understand their own influencing style and that of others. They will be empowered to influence effectively and appropriately, through new skills, increased confidence and heightened awareness of self as an influencer.

Assumed Knowledge:

No previous knowledge is required.

What people say:
Excellent course very worthwhile and beneficial. It has given me lots of tools to use in the future.
Norwich City Council - Jan 2010

Profile Outline:
Exploring the uses of influence
Developing your network of influence
Maximising verbal and non verbal communication
Understanding self and others
Avoiding confrontation and resolving conflict
Authority and assertiveness
Influencing groups and teams
Influencing upward
Making an impact
Gaining commitment and co-operation
 
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Tools
 
Key Details
Duration1 day
 
£235
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).