How to be a first-class receptionist
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How to be a first-class receptionist

Price:
£295+ VAT

The receptionist has always had a primary role in creating the right image for the organisation but that role is changing fast. It’s no longer to just meet and greet: today’s receptionists are required to take responsibility, make decisions, problem solve and be an integral part of the team This workshop offers the chance to enhance and refresh some of these skills.

Course content: 
- Understand just how critical your body language is in building rapport 
- Learn how to deal assertively with aggressive or unacceptable behaviour 
- Learn a new technique for problem-solving 
- Be able to refuse requests and feel OK about it 
- Learn to avoid the telephone traps which wreck our image 
- Understand your colleagues better.

Who should attend?
The techniques work for anyone. However the course is designed with front-of-house staff, switchboard operators and administrative staff in mind.

 
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Duration1 day
 
£295
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).