Helpdesk Support for IBM Lotus Notes 6
Categories: IBM Lotus
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Helpdesk Support for IBM Lotus Notes 6

Audience
Domino and Notes 6 users who support Notes end users

Summary Description
An instructor-led course to enable Domino and Notes end user support personnel to use available resources to find solutions to the most common Notes and Domino 6 end user errors, problems, and frequently-asked questions (FAQs).

Prerequisites
The prerequisites for this course include:
- Moving to IBM Lotus Notes 6 (ND150) [for New Users]
- Maximizing Your Productivity with IBM Lotus Notes 6 for Power Users (ND210) [for New or Update Users]
- A minimum of three (3) months experience using Notes

Topics Covered
This course covers the following topics:
Introducing the Notes Infrastructure
- Presenting the Notes Infrastructure
- Introducing Domino Domains
- Understanding the Impact of the Domino Directory
- Identifying Directory Services
- Introducing Domino Named Networks
- Describing the Role of the Domino Server

Managing Notes IDs
- Storing Notes IDs
- Handling User Passwords
- Recovering IDs and Passwords
- Troubleshooting Notes IDs

Using Troubleshooting Resources
- Gathering End User Information
- Using the Notes Log
- Using Notes Online Help

Managing and Customizing the User Environment
- Organizing the Notes Desktop
- Managing the Notes Desktop
- Managing Bookmarks
- Creating a New Default Desktop
- Customizing a User's Desktop Environment
- Identifying the Notes Initialization File
- Accommodating Multiple Users on a Single Workstation
- Breaking Down a Notes Client
- Browsing the Web from Notes
- Troubleshooting the User Environment

Introducing Domino Security
- Identifying the Levels of Security
- Certifying Users and Servers
- Accessing Servers
- Troubleshooting Server Security

Managing Domino Databases
- Applying Database Security
- Defining Access Control Lists
- Choosing a Database Template Update Option
- Managing the Size of a Database
- Archiving Database Documents
- Troubleshooting Domino Databases

Introducing Mail Routing
- Defining Mail Routing
- Identifying the Components of Mail Routing
- Identifying Mail Delivery Problems
- Troubleshooting Mail Routing Problems

Troubleshooting Notes Mail
- Managing the Personal Address Book
- Securing Notes Mail
- Setting User Preferences for Mail
- Using the Out of Office Agent
- Archiving Mail
- Introducing Directory Catalogs
- Setting Up for Internet Mail
- Troubleshooting Notes Mail

Setting Up and Supporting Remote Notes Users
- Setting Up Users to Work Remotely
- Identifying Methods of Connecting Users to Work Remotely
- Troubleshooting Remote Notes User Connections

Setting Up and Troubleshooting Replication
- Creating a Replica Copy
- Working with ACLs and Replication
- Setting Encryption for a Replica
- Using Replication Settings
- Setting Replication Options
- Scheduling Replication
- Tracking Replication History
- Resolving Replication Conflicts

Supporting and Troubleshooting Calendaring and Scheduling
- Setting Calendar Preferences
- Using Alarms
- Creating Repeating Calendar Entries
- Adding Holidays to the Calendar
- Printing the Calendar
- Troubleshooting the Resource Reservations Database
- Troubleshooting Group Scheduling
- Checking the Group Calendar
- Replicating Free Time
 
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Key Details
Duration3 days
 
£886.50
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).