Handling Customers Professionally
Categories: Customer Service
Handling Customers Professionally.

About the Course:
A customer service masterclass that provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships.

Course Overview:
- The importance of customer care
- Meet and exceed customers service expectations
- The service complement: competence and care
- Build and maintain loyalty and goodwill
- The key impression points
- Project a professional image Face-to-face, on the phone and e-mail
- Handling more difficult situations effectively
- Customer service styles and their consequences
- The 8 As: a failsafe remedy for complaints
- Say No constructively
- Learn best practice for giving bad news

 
Course Dates
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LocationDistance (approx)Course Start DateNo. DaysWeb price ex.VATCourse Status 
London1 miles Mon 15 Dec 08 1£499      CLICK TO ENQUIRE
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Tools
 
Key Details
Provided by:
Reed Learning


 
Duration1 day
 
£499
per delegate