From PA to Executive PA Course

From PA to Executive PA Course

Duration:
A two day course

Suitable for:
PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance.

Objectives:
By the end of the course you will:
- Understand the role of the Executive PA and others' expectations
- Know how to build a more successful working relationship with your manager
- Understand the principles of assertive behaviour and how to communicate confidently
- Be able to plan and monitor ongoing tasks and projects successfully
- Be confident to contribute effectively in meetings
- Know how to manage your time more effectively
- Be able to develop your role and take accountability
- Have tips and techniques for analysing problems and making decisions.

Course Content
- The Role of the PA / Executive Assistant
- What skills and qualities you need to provide the proactive support your manager expects
- Knowledge & awareness of the Four Working Styles
- Identifying your strengths and aspects for development
- Understanding the reality of your job
- Analysing your role
- Diary management
- Managing yourself, your manager and the workload
- Setting priorities and achieving deadlines
- Preparing and presenting information
- On your own behalf / on behalf of your executive
- Decision making / problem solving
- Developing a logical and objective approach
- Looking at a decision from all point of view
- Increase lateral thinking skills
- Building confidence and assertiveness
- What is assertive behaviour and how to apply it
- Communicating more effectively
- Positive thinking building on a firm foundation
- Taking more control and responsibility
- Coping with "unreasonable" demands
- Managing interruptions
- Prioritising your work
- Successful delegating
- Managing small projects / events
- How to plan and think ahead for success
- Tools and techniques to use
- Leadership motivation tools
- Increasing your motivation to lead
- Controlling your anger before it controls you
- Understand what causes your anger
- Manage and reduce your angry reactions
- Use problem solving / communication skills
- Action Planning
- Working out a well-developed plan for change to transform your role and performance