Executive Secretary/PA Skills
Executive Secretary/PA Skills

Course Summary:
Top level managers rely heavily on their personal assistants to help them achieve corporate
success. It is understood that secretaries should have excellent word processing, typing and
shorthand knowledge. However, there is far more to the role than just administration. This two day programme offers the PA training in the areas beyond technical expertise which will improve their personal effectiveness.

Course Contents:
- The role of the executive secretary 
- Time management 
- Assertiveness training 
- How to say “no” without becoming intimidating or aggressive
– Dealing with conflict
– Negotiating solutions 
- Communication skills
– Body language
– Positive thinking
– Listening skills
– Dealing with difficult people and difficult situations 
- Organisational ability 
- Working for more than one person 
- Confidentiality 
- Effective telephone behaviour 
- Diary management 
- How to project an image of self confidence and professionalism 
- Self development for the future

What You Will Gain: 
- The confidence and self assurance to deal with any task in a fresh way 
- A more positive attitude towards your role within your company 
- A greater understanding of the importance of effective communication skills and how to use
them to your full advantage
 
Tools
 
Key Details
Provided by:
BSI Learning


 
Duration2 days
 
£820
per delegate