Executive Secretary/PA Skills
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Location options include, Basingstoke in Hampshire, Central London, Manchester, Nottinghamshire, Stratford Upon Avon, Cardiff and other UK locations. There are open course and dedicated course options. The Training Provider's course description is included below. Please click the Course Dates Tab above to see current course dates, or click a category link above to see more course and location options. Executive Secretary/PA Skills

Course Summary:
Top level managers rely heavily on their personal assistants to help them achieve corporate
success. It is understood that secretaries should have excellent word processing, typing and
shorthand knowledge. However, there is far more to the role than just administration. This two day programme offers the PA training in the areas beyond technical expertise which will improve their personal effectiveness.

Course Contents:
- The role of the executive secretary 
- Time management 
- Assertiveness training 
- How to say “no” without becoming intimidating or aggressive
– Dealing with conflict
– Negotiating solutions 
- Communication skills
– Body language
– Positive thinking
– Listening skills
– Dealing with difficult people and difficult situations 
- Organisational ability 
- Working for more than one person 
- Confidentiality 
- Effective telephone behaviour 
- Diary management 
- How to project an image of self confidence and professionalism 
- Self development for the future

What You Will Gain: 
- The confidence and self assurance to deal with any task in a fresh way 
- A more positive attitude towards your role within your company 
- A greater understanding of the importance of effective communication skills and how to use
them to your full advantage
 
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Tools
 
Key Details
Duration2 days
 
£820
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).