Essentials of Customer Service - Residential
Categories: Customer Service
Essentials of Customer Service.

About the Course:
This course combines two of our most popular customer service courses handling customers professionally and professional telephone techniques into a focussed, residential course designed to provide you with comprehensive customer service toolkit.

Course Overview:
- Customer service as a necessity rather than a nicety
- Identify opportunities to excel
- Examples of good and bad service experiences and their consequences
- Learn the key impression points Listen, gain understanding, show empathy and build rapport
- Use body language effectively
- Deal with challenging situations positively
- Manage complaints using the 8 As formula
- Build an assertive approach to guarantee win / win outcomes
- Maintain professionalism
- Beware the image wreckers!
- What not to say Develop your own personal action plan

 
Course Dates
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LocationDistance (approx)Course Start DateNo. DaysWeb price ex.VATCourse Status 
London1 miles Tue 16 Dec 08 2£1,045      CLICK TO ENQUIRE
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Tools
 
Key Details
Provided by:
Reed Learning


 
Duration2 days
 
£1,045
per delegate