Essentials of Customer Service - Residential
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This Customer Service training course is held in London in the South East, Birmingham in the Midlands, Bristol in the South West, Leeds and Manchester in the North and Edinburgh in Scotland. Please select the Course Dates Tab above to see current course dates, or select a category link above to see more course and location options. Essentials of Customer Service.

About the Course:
This course combines two of our most popular customer service courses handling customers professionally and professional telephone techniques into a focussed, residential course designed to provide you with comprehensive customer service toolkit.

Course Overview:
- Customer service as a necessity rather than a nicety
- Identify opportunities to excel
- Examples of good and bad service experiences and their consequences
- Learn the key impression points Listen, gain understanding, show empathy and build rapport
- Use body language effectively
- Deal with challenging situations positively
- Manage complaints using the 8 As formula
- Build an assertive approach to guarantee win / win outcomes
- Maintain professionalism
- Beware the image wreckers!
- What not to say Develop your own personal action plan

 
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Tools
 
Key Details
Duration2 days
 
£1,045
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).