Essential Leadership and Management Skills
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Whether you are already leading and managing a team or just about to lead one for the first time, this course is full of practical solutions to help you succeed.

What Is The Course About?
This course will help you become more confident in your own knowledge and ability to lead and manage a team.

By the end of this course, you will:
- know how to manage and lead a team
- understand your teams and therefore inspire them to greater levels of performance
- recognise the long term and short term effects on motivation
- understand the differences between people and the importance of being flexible in your leadership style
- know how to deal with under-performance
- be able to provide motivating constructive feedback

The full fee for this course is £890 +vat and includes full course materials, lunch and refreshments.

Course Programme
Coffee & Registration
Welcome And Introduction
- Participants introductions and expectations
- Objectives and agenda Leadership And Management Compared
- What is management?
- Leadership versus Management
- Skills and qualities of effective leaders
- Skills and qualities necessary to your role
- Leadership around the world
Leadership Styles:
- Task and role orientated leadership
- The self-fulfilling prophecy
- Situational leadeship
Team Styles:
- Conscious/unconscious competence
- Formal/informal teams
- Team development stages
- Facilitating team development
- Features of high performing teams
- Belbin’s team roles
Management Practice:
- Problem Solving Cycle
- Decision Making
Motivation:
- What is motivation?
- Maslow model
- Herzberg’s model
- Motivating your team

DAY TWO
09:00 Perception
- What is perception?
- Why is it important?
- How does it affect attitude?
- What can you do?
Managing Performance:
- The performance management cycle
- Goal setting
- Dealing with under-performance Communication
- Principles of effective communication
- Active listening
- Questioning techniques
Constructive Feedback:
- Principles of feedback
- Constructive feedback
- Handling confrontation
Celebrating Success
Putting The Theory Into Practice
 
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Key Details
Duration2 days
 
£890
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).