Enhancing the Visitors Experience
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Enhancing the Visitors Experience

Training Description
Designed specifically for front line staff in businesses, places of interest and tourist attractions, this course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

CPD = Continuous Professional Development (All PTP courses are approved for CPD by the Law Society and meet the standards expected of all professional bodies).

The Course Suits
Anyone working in a customer-facing role that wishes to improve their performance when dealing with visitors.

Training Benefits
- A greater awareness of the visitor's perspective and needs
- A greater awareness of themselves; both strengths and improvement areas
- An increase in the opportunity to gain more advanced Customer Care Skills
- The opportunity to work on improvement areas

Course Timetable
09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 A Fresh Look at Your Job Roles

10:30 - 11:15 Getting it Right - Building on your Good Practices

11:15 - 12:45 Developing your Customer Care Skills

12:45 - 13:00 Discussion and Action Points from the morning

13:00 -14:00 Lunch

14:00 - 15:30 Handling Difficult Situations

15:30 - 16:30 Measuring Visitor Satisfaction

16:30 Summary and Action Planning


 
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Key Details
Duration1 day
 
£425
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).