Emotional Intelligence at Work
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This Emotional Intelligence training course is held in London in the South East, Birmingham in the Midlands, Bristol in the South West, Leeds and Manchester in the North and Edinburgh in Scotland. Please select the Course Dates Tab above to see current course dates, or select a category link above to see more course and location options. Emotional Intelligence.

About the Course:
This course is about improving yourself in life and in work through a deeper understanding of human behaviour. By getting to grips with you own emotional reactions and better understanding the emotional triggers of others, you will drastically improve your ability to grasp what is actually driving a given situation and adapt your behaviour to gain the most beneficial outcome.

Course Overview:
- Understanding emotions: what is emotion and where does emotion come from; the difference between emotions and feelings; what exactly is emotional intelligence; recognising and understanding our own and other peoples emotions; the role of emotions and feelings in decision-making
- How to manage ones internal states, impulses and resources; how to control disruptive emotions
- Personal competencies: identifying and assessing the personal competencies of EQ; cultivating self-awareness and the ability to control our own feelings; how to have a flexible and adaptive approach to change; cultivating awareness of others feelings, needs and concerns; empathy - its essential role in managing and leading others; building collaborative relationships; resolving emotional exchanges in conflict situations
- Skills development: the social skills of influence, communication and conflict management; building trust and commitment by emotional allegiance; the empathic response;

 
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LocationRegionCourse Start DateNo. DaysWeb price ex.VATCourse Status 
London London Wed 20 Jun 12 1£499      CLICK TO ENQUIRE
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Tools
 
Key Details
Duration1 day
 
£499
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).