Emotional Intelligence
Emotional Intelligence

OBJECTIVES:
• To be clear about what Emotional Intelligence is
• To know more about themselves through a deeper understanding of human behaviour
• To be able to recognise your own emotional triggers as well as those of other people
• Become more sensitive to how other people see things
• To be more empathetic and therefore more effective communicators
• To know more about how to adapt your behaviour to gain most from individual situations

YOU WILL LEARN:
• What Emotional Intelligence (EI) is
• How EI works
• How to assess your own EI
• About the Emotional Brain
• What it is that makes us feel the way we do
• How to tune into our and other people’s emotional state
• The role of emotion in our behaviour
• The five domains of EI
• How to control disruptive emotions
• Resolving emotional exchanges in stressful situations
• About multiple intelligences
• How to recognise your own and others’ strengths
• To understand others’ perception of you
• To develop your ability to influence
• How to become an all round listener

WHO SHOULD ATTEND:
Those who manage people and who want to explore new ways of handling and understanding their relationships with colleagues. It is particularly useful for those who don’t always understand some of their team, or who are sometimes surprised by colleagues’ actions and reactions.
 
Course Dates
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Tools
 
Key Details
Duration1 day
 
£295
per delegate