Email Best Practice Course
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Email Best Practice Course

Duration:
A three hour workshop

Suitable for:
Anyone who wishes to communicate effectively by email and needs to manage the email mountain.

Objectives:
By the end of the workshop you will be able to:
- Write clear emails that achieve your purpose
- Manage the time you spend on emails
- Develop a system to improve your email communication

Course Content
- Email tips and netiquette
- Subject line – getting it right
- Email trails
- Using cc and bcc effectively
- Responding promptly
- Organising and storing messages
- Managing time spent on emails
- E-style and structure
- Writing clear, professional emails
- Using the right tone
- Using the SPEAK structure
- Plain English guidelines
- Checking the readability
- Fresh Perspective
- When I receive difficult emails, how can I respond so that communication improves?
- How much time do I spend thinking of what to write and what can I do to speed things up?
- Action
- How can I reduce the time I spend on emailing and be more effective?
- How will I apply what I have learned today?
- Implementing an ongoing monitoring system to maintain the quality of my messages.



 
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Duration0.5 days
 
£225
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).