Effective Credit Control Skills
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Effective Credit Control Skills

Being able to properly manage a company’s cash flow is a vital skill, and good credit control can make the difference between the success and failure of a business. This interactive one-day workshop is designed to help you take a proactive approach towards credit control to enable you to drive your business forward with confidence.

The speaker, James Martin, is a commercial dispute resolution solicitor who has a wealth of experience advising clients on credit control issues, risk management and commercial debt claims. He has also achieved settlement of a number of disputes through negotiation, mediation and other forms of alternative dispute resolution.

Some of the topics that will be covered during the workshop are: 
- Practical and legal risk management 
- The psychology of the debt-chasing procedure 
- Organisational and management strategies for collecting outstanding monies 
- Communication skills, including guidance on letter-writing and telephone negotiation skills 
- Influencing skills - dealing with difficult situations and common excuses 
- Effectively using and knowing when to take legal action

Who should attend?
This workshop is aimed at those who want to improve their knowledge of Credit Control including Business Owners, Sales Managers, Collectors and Credit Controllers.
 
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Tools
 
Key Details
Duration1 day
 
£445
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).