Effective Business Communication
Effective Business Communication

Benefits:
To assist employees at all levels to communicate effectively, to avoid misunderstandings and to help achieve the Business Objectives. 

Who Should Attend:
Employees at all levels who need to communicate effectively, to avoid misunderstandings and to help achieve Personal and Business Objectives.

Learning Objectives:
By the end of the workshop delegates will be able to :

Understand the absolute need for clear communication.
Agree and practise the key skills required.
Identify a range of business communication methods and highlight the strengths and weaknesses of each.
Produce a Personal Improvement Plan.

Contents:
Tutor and delegate introductions.
Review of course objectives/Learning Logs.
Why things go wrong in business?
The impact on your bottom line.
What are we trying to achieve?
The Communication Cycle.
Barriers to effective communication.
Different communication methods.
Effective questioning.
Active listening.
Body language.
Assertiveness.
Personal communication styles.
Personal SWOT analysis.
The importance of positive messages.
Behaviours and attitudes.
Action planning.
Evaluation.

Duration: One day

 
Course Dates
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Duration1 day
 
£195
per delegate