Developing robust service level agreements for healthcare
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Developing robust service level agreements for healthcare 

Price:
£399 + VAT

In order to achieve service provision which offers value for money and a better quality of patient care you need to be confident that your service level agreements are watertight. Service level agreements (SLAs) are a vital component of the commissioning process. An effective framework can ensure a positive long-term outlook which mitigates health inequalities and takes care of health priorities. Attend this highly structured, practical and interactive workshop to discover all the essential ingredients needed to develop successful service level agreements, their importance and the impact they have on meaningful outcomes. The workshop will examine, in detail, methods which enable you to draft effective SLAs, together with the
developing impact of Payment by Results (PbR) on the technical aspects of data collection, information reporting, dispute resolution and monitoring arrangements. The workshop will also look at the behaviours required to negotiate and agree successful SLAs with a full range of partners.

Course content: 
- The purpose, format and content of SLAs 
- Understanding other stakeholders to improve partnership working 
- Being exact and specific 
- Current and future SLA environment 
- The tendering process 
- Negotiation and agreement during the contracting process 
- Accountability 
- Risk management strategies 
- Action planning.

Who should attend?
Commissioning directors and commissioning managers; practice-based commissioners and facilitators; lead professionals for commissioning or practice-based commissioning; GPs involved in practice-based commissioning; market development managers within healthcare; managers in procurement and purchasing departments; finance managers involved in commissioning; locality managers, directorate service managers, directors of provider services;
anyone in health care who wants to start commissioning as well as more experienced senior commissioning managers.
 
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Tools
 
Key Details
Duration1 day
 
£399
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).