Categories: Administration & Secretarial Skills ,  Management Skills

Developing management skills in secretaries and administrators

Price:
£445+ VAT

Do only managers manage? The answer is no: the changing face of organisational structures introduces new levels of responsibility. Administration staff are no exception. In many cases the secretary or administrator gradually assumes the responsibility for other members of
staff. This often happens by natural progression rather than as part of a planned development programme.

Course content: 
- Management skills including leadership, motivation, delegation, communication 
- Team building – how to create a successful team to support your role 
- Motivation – engaging your team to deliver results 
- Dealing with difficult behaviour – techniques and tools 
- The basics of project management 
- The art of persuasion.

Who should attend?
Secretarial and administrative staff who would benefit from the development of personal and people management skills.