Dealing with Challenging People and Situations
Need course dates or locations to suit you? CLICK HERE TO SEND ENQUIRY...  
Understand why you find some people difficult to work with and identify ways to modify your approach to become more effective in your interactions.

What Is The Course About?
This course examines why we find some people difficult to work with so that we can identify the exact behaviours and situations that present us with problems. By recognising the behaviours and situations that we find difficult, we can modify our own approach accordingly and ensure that we are more effective in our interactions.

Course Objectives
- To learn techniques for recognising the behaviours that you find difficult.
- To develop self-awareness of why you find these behaviours difficult
- Develop plans to minimise and prevent difficult behaviours
- To practise your new skills so that you return to work more confident

The full fee for this course is £490 +vat and includes full course materials, lunch and refreshments.

Course Programme:
Presenting a Positive Impression
Understanding People’s Behaviours and How We Can Influence A
Situation
Resourcing Yourself
Using Language That Motivates
Satisfying Requirements Proactively
Strategies For Negotiation
Understanding & Clarifying The Problem
Managing Difficult Behaviour
Positive Solutions That Work
 
Need course dates or locations to suit you? CLICK HERE TO SEND ENQUIRY...  
My Location
Results for location are highlighted in the table below. Click here to remove highlight
The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Duration1 day
 
£490
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).