Customer Service Skills
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Customer Service Skills

Overview
We all experience customer service, without even realising it. The only time you're likely to notice is when it exceeds your expectations, or it doesn't meet them! Satisfied customers are more likely to recommend you to others.

Customer Service is clearly a major part of any businesses corporate strategy to retain and attract clients. Effective Customer Service is critical in helping a business to meet its planned sales objectives whilst meeting their client expectations through excellent customer service.

This course will help you increase customer satisfaction, by drawing on your inherent people skills. Using insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service - every time.

In the day you will look at the importance of a holistic approach in the business to meet clients expectations whilst ensuring you are allocating appropriate levels of time, money and resources to ensure Customer Service is effective.

Who Should Attend?
The course is designed for those who deal directly with customers, or manage the customer service process in your business.

Benefits To You & Your Organisation
- Defining Customer Service and what it means for the success of your business
- Understanding every customer and managing their expectations
- Understanding the verbal and visual cues of customers that enable you to meet their individual needs
- Understanding the benefits of different communication channels and knowing when to use them effectively
- Dealing with difficult customers and using your people skills to turn a situation around
- Resolving complex customer service issues - negotiating with clients
- Measuring Customer Service, evaluating and making improvements

This course is highly participative. It is built on the experiences of delegates' real life customer service scenarios.
 
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Tools
 
Key Details
Duration1 day
 
£445
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).