Customer Focus using QFD (Quality Function Deployment)
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Location options include, Basingstoke in Hampshire, Central London, Manchester, Nottinghamshire, Stratford Upon Avon, Cardiff and other UK locations. There are open course and dedicated course options. The Training Provider's course description is included below. Please click the Course Dates Tab above to see current course dates, or click a category link above to see more course and location options. Customer Focus using QFD (Quality Function Deployment)

Course Description:
It is widely recognized that customer focus is one of the keys to business success. Customer focus is used to carry the "Voice of the Customer" throughout your organization. The techniques used are extremely flexible and can be used in any situation to ensure that the needs of the customer remain paramount.

Who should attend?
This course is designed to be of interest to:
- Those involved in the design or specification of products, processes or services
- Managers wishing to understand the benefits of QFD before company implementation
- Team members involved in a support role

Benefits to Your Business:
Achieving customer focus in product, process or service planning helps to minimise design changes, dramatically increases customer satisfaction and reduces development cycle time.
dentifying priorities based upon customer requirements enables the most effective use of limited resources.

Course Structure:
Day 1
- The need for customer focus
- Who are our customers?
- Basic, Performance and Excitement Features - the Kano Model
- Gathering Customer Requirements
- Prioritising Customer Requirements
- Customer Competitive Assessment
- SWOT analysis and Planned Quality

Day 2
- Translating Customer Requirements into technical measures
- Developing the specification
- The "House of Quality"
- Resolving conflicts
- Concept generation and selection
- Deploying the "Voice of the Customer" throughout the development process.

Further Information:
The cost of the public 2-day course is £695+VAT to include:
- 2-day training programme
- Lunch and all refreshments
- Comprehensive documentation
- Free technical Helpline

Discounts are available for multiple bookings from the same company.

 
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Key Details
Duration2 days
 
£725
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).