Cultural Awareness
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Cultural Awareness

This exclusive programme is designed for those who are working with virtual teams across the globe, & need to leverage relationships by understanding cultural diversity. Examines the Communication Process and meeting & presentation styles in different countries, developing appropriate skills in listening/questioning/summarising/non-verbals/rapport building. Delegates will learn how to maximise international teamworking, & deal with the challenges of communication and building trust & team spirit.

Course Content
What is Culture?
- Values & Norms
- Use & Misuse of Stereotypes

Intercultural Communication
- MUSIC Intercultural model (based on work from Trompenaars and Hofstede)
- how relationships impact business in different cultures
- coping with uncertain situations
- communication context
- Conversation styles in various countries
- Group work – implications

Communication Process
- Meeting Styles in Different Countries
- Presentation Styles in Different Countries
- Message sent/received/filters
- Listening/questioning/summarizing
- Non verbals
- Rapport building

Maximising Intercultural Potential
- Using the GROW model: how to work through differences
- Intercultural profiles
- Trust-building in international teams

Virtual Teams
- Challenges
- Factors of communication
- Building trust and team spirit
- Levels of communication


 
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Key Details
Duration1 day
 
£395
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).