Credit Control & Collections
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Credit Control & Collections

How Long Is This Course?
1 Day - 9.00am to 4.30pm

Who Should Book This Course?
Credit controllers, Collectors, Credit Managers, Owner Managers, those who want to improve their knowledge of credit control and collections. It is suitable for those who are new to their role and more experienced credit controllers who have had little formal training.

Aims Of The Course
This comprehensive and practical course covers all aspects of credit control and collections. It enables delegates to see the bigger picture so that they not only improve their knowledge, but will help them to understand priorities better and to allocate their time better between tasks, so that they become more effective in collecting cash and reducing bad debts.

Learning Objectives
By the end of this course you will be able to confidently deal with customers on the telephone and bring collection calls to a satisfactory conclusion.

Understand the importance of good credit management.

Recognise your contribution to increasing company profitability and reducing bad debt/losses.
Understanding how to deal with companies, sole traders, consumers and your/their rights.
Use the telephone to greater effect.

Decide when and how to ''get tough'' with customers, including litigation & enforcement.
Manage your ledger and your customers with greater confidence.
Increase the cash you collect from customers.

Understand the legal framework and why it matters to your job.

 
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Key Details
Duration1 day
 
£295
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).