Conflict Resolution
Categories: Conflict Resolution
Conflict Resolution. 

About the Course:
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations.

Course Overview:
- Recognise and understand
- Learn the seven home truths of conflict
- Know the two primary reasons why conflict occurs
- Spot the red flags which indicate conflict is brewing
- Uncover the seven types of conflict and learn different strategies for dealing with them
- Dissolve and resolve
- Work through the seven steps to co-operative resolution
- Learn the essential rules for open communication
- Discover proven ways to prevent conflict from escalating
- Separate the person from the problem - what this means and how to do it Mediate effectively in a conflict situation
- Behaviours and barriers
- Break the automatic link between emotions and actions
- Use the power of influence to overcome obstacles
- Build trust and respect

 
Course Dates
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LocationDistance (approx)Course Start DateNo. DaysWeb price ex.VATCourse Status 
London1 miles Wed 10 Dec 08 1£499      CLICK TO ENQUIRE
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Tools
 
Key Details
Provided by:
Reed Learning


 
Duration1 day
 
£499
per delegate