Who is it for?

This is an essential course for anyone in a people management role who struggles to obtain positive outcomes and changes in behaviour from an appraisal process.

What is it about?

Too often appraisals become an adversarial meeting where the manager has difficulty getting their point across successfully and the appraisee becomes defensive. This course will give you a number of approaches and techniques to ensure that the appraisals that you conduct are structured productive and positive meetings.

What will I get out of it?

• - The skills to avoid the most common pitfalls of poor appraisals
• - Competence in turning potential conflict into positive behavioural change
• - Development of an appraisal approach that suits you your people and your organisation

Course Overview:

Setting clear objectives

• - Selling the value of the appraisal process
• - Clarifying roles and purpose
• - Defining clear performance standards

Assessing and monitoring performance

• - Setting clear and effective goals
• - Delivering constructive feedback
• - Managing performance

Developing individuals and team members

• - Establishing training and coaching needs
• - Appropriate motivational techniques
• - Dealing with difficult appraisees

Communication skills

• - Effective questioning techniques
• - Summarizing to obtain agreement and buy-in
• - Develop confidence and self-esteem