Communication Skills for Managers
Communication Skills for Managers.

About this Course:
This is a course that has been developed specifically with the needs to today's manager in mind. It looks at how to communicate effectively from a position of authority - to motivate your team and achieve performance improvements through them while retaining their respect. it also looks at how you can communicate under pressure, and how you can talk to difficult people in your team.

Course Overview:
- Communication styles
- Acknowledge and develop your own communication style 
- Adapt your style to the differing needs of individuals in your team
- The unique responsibilities of a manager: choosing the right approach for the right situation
- Practical communication strategies
- Portray natural confidence in your messages 
- Overcome barriers to effective communication
- Learn to listen actively to your team members
- Productive questioning techniques
- Communicate as a manager and leader should and earn respect
- Represent the interests of your department to internal and external stakeholders
- Develop receptive and open body language
- Apply the art and science of influence
- What to do when things aren’t going well
- Dealing with and diffusing conflict situations 
- Communicating with those who don’t want to listen
- Using communication to drive performance improvements in individuals
- Decisive communication within the disciplinary process
- Consolidation
- Roleplay and discussion with other delegates to reinforce your learning
- Decide on at least three areas for personal change when you return to work
 
Course Dates
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LocationDistance (approx)Course Start DateNo. DaysWeb price ex.VATCourse Status 
London1 miles Mon 08 Dec 08 2£895      CLICK TO ENQUIRE
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Tools
 
Key Details
Provided by:
Reed Learning


 
Duration2 days
 
£895
per delegate