Communication Skills
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Communication Skills

Training Description
This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

The Course Suits
Anyone wishing to improve their communication skills in the workplace.

Training Benefits
Identify the behaviours associated with good working relationships
How to set clear communication objectives
Identifying the needs of different audiences
Planning internal and external communication

Course Timetable
09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 What is Good Communication and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)

11:00 - 12:00 A Look at Clarity and it's Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)

12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)

13:00 - 14:00 Lunch

14:00 - 15:00 Communication as a Two-way Process

15:00 - 16:30 The Value of Planning in Both Internal and External Communication

16:30 Summary & Action Plans Agreed
 
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Tools
 
Key Details
Duration1 day
 
£425
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).