Communication Excellence
Communication Excellence.

About the Course:
The way you interact with others can be the key to your workplace success. Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal competence can make or break your chances of successful achievement. This course teaches you how to capitalise on your existing skills, fine-tune your approach and build a strategy for communication with real impact.

Course Overview:
- Understand and apply the skills necessary for communication excellence
- Learn new communication styles and increase rapport
- Craft your role - know accountability and impact
- Create a relationship management strategy that works
- Realise the importance of planning and process
- Build your knowledge bandwidth
- Apply the art and science of influence: body language and listening
- Understand push/pull relationships
- Enhance your professional image and personal capital
- Identify different thinking styles to be more persuasive
- Understand fear and positive psychology
- Manage challenging relationships under pressure
- Use questioning techniques to uncover needs and identify issues
- Achieve the best outcomes whatever the proposal, situation or personality
- Undertake exercises in communication excellence including The Trust Index and the Key Influencers mapping exercise

 
Course Dates
Need course dates or locations to suit you? CLICK HERE TO SEND ENQUIRY...  
Tools
 
Key Details
Provided by:
Reed Learning


 
Duration2 days
 
£895
per delegate