Capacity Management Practitioner Course (CAPM)
Capacity Management Practitioner Course (CAPM)

Duration:
A three-day course.

Who Should Attend?
To achieve service level objectives for the business, an integrated Capacity Management function operating across the three levels of business, service, and resource is essential. If your Capacity Management process complies with ITIL® guidelines you can be assured that your process is beyond reproach, cost-effective, reliable, accountable, and transparent.

Prerequisites:
In order to take the examination, delegates will have to hold the ITIL® Foundation Certificate. It will not be necessary for delegates to have the ITSM Managers certificate.

Qualification:
ISEB - ITIL® Practitioner Certificate in Capacity Management

Learning Objectives:
Today’s managers face ever-increasing scrutiny regarding their application of business processes, and Capacity Managers are no exception to this. Following internationally accepted ITIL® guidelines and using the ITIL® framework of best practices ensures that a business’s practices are beyond reproach.

This course is about understanding service levels and resource usage and aligning capacity requirements with business demands. Correct application of Capacity Management processes will ensure that IT provides the business with appropriate resource levels in the most cost effective manner commensurate with meeting business and service level requirements.

FGI says the days when capacity/performance management (C/PM) were driven by vague corporate directions and wishful lineof- business thinking are slowly coming to an end, as besieged CIOs learn to “think” platform utilization and eye consolidation benefits. “The key goal for C/PM is to be able to provide a holistic and measurable view of the IT environment and describe its relevance in business terms. This requires the proactive management of IT resources with direct input from application and infrastructure planning groups,”.

Topics covered in the course include:
ITIL® defines the Capacity Management process in terms of the traditional functions of performance Management and Capacity Planning. Performance Management entails the
day-to-day addressing of the performance aspects of an IT service. Capacity Planning is a strategic function used to predict IT resource requirements. It is a proactive extension of Performance Management, bringing order to chaos and predictability to IT Service Management.

This course provides an introduction to Capacity Management as a repeatable process. It covers performance analysis, system sizing, performance measurement and capacity planning in today’s challenging business and IT environment. Practical instruction is given in topics such as interactive activities (monitoring, tuning, analysis), modelling, demand management and application sizing. The course will discuss analytical modelling, tools, formulas and techniques used.

A major goal of Capacity Management is to ensure that the business service level objectives are met. The course will include discussion of the critical relationship between the business view of Quality of Service and available system performance metrics.

Examination:
Inclusive of fee. The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study.


 
Course Dates
Need course dates or locations to suit you? CLICK HERE TO SEND ENQUIRY...  
The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Provided by:
FGI Ltd


 
Duration3 days
 
£895
per delegate