Overview: This course is focused on the practical application of Business Process Mapping. The consultant will work with you to provide you with the insight, knowledge and confidence to make BPM a reality in your organisation.
This insightful course will enable you to document, understand and improve your organisation’s business processes. You will leave the course with the knowledge and confidence to implement business process mapping within your organisation and make significant gains in business performance.
Is it right for me? Suitable for managers, project leaders and individuals involved in improving the effectiveness of business processes.
What will I learn? By the end of this course you will be able to: - Make positive improvements to your business processes and profitability - Examine the effectiveness of current processes - Have the insight and confidence to map new processes - Identify process gaps and current processes for improvement - Apply best practice BPM techniques to your organisation - Effectively link business processes with strategy - Demonstrate a practical knowledge of process modelling and charting tools
Pre-course Activity: To gain maximum benefit, please bring with you examples of either existing processes requiring improvement or areas where new processes need to be implemented. This course requires the completion of a pre-course questionnaire in order that we can ensure that the course focuses on your key issues and needs.
What will it cover? Exploring Business Process Mapping - Why do we need BPM? - Analysing business processes - Critical success factors – the essentials of effective process mapping - Linking business processes to business strategy and objectives
Approaching BPM - Identifying stakeholder requirements - Core processes and tools - Designing and building new processes - Prioritising processes
The Importance of IT - IT as an enabler of change - Integration of the process modelling and system development projects - Scoping the area of change - Business implications of change
Process Mapping Techniques - Approaches – top-down to event-driven - Analysis of common techniques - Roles and responsibilities
Process Analysis - Analysing existing processes and their performance - Process mapping metrics - Renewing process design - Defining new processes - Verifying the design
Measuring Business Process Benefits - Developing a benefits map - Benefits Scorecard - Managing benefits delivery
Action Planning - Creating your personal action plan for the future
The course either has new dates in data loading, or is only run as a dedicated or In Company course.