BII Level 2 National Certificate for Door Supervisors
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BII LEVEL 2 NATIONAL CERTIFICATE FOR DOOR SUPERVISORS

The BIIAB Level 2 NCDS is such a recognised qualification and consists of two units: 
- Unit 1 - Roles and Responsibilities of Door Supervisors - Including how to comply with the law, admission policies and procedures, refusing entry, searching, seizing articles, eviction, use of force, how to deal with emergencies, drugs, arrest, scene preservation and report writing. 
- Unit 2 - Conflict Management for Door Supervisors - Takes candidates through managing conflict by applying dynamic risk assessment approaches, understanding the importance of self-awareness and acting proactively; how to resolve and learn from conflict.

What does the qualification cover?
Unit 1 - Roles and Responsibilities of Door Supervisors: 
- the role of the door supervisor 
- behavioural standards 
- customer service skills 
- health and safety at work 
- civil and criminal law 
- the law in relation to licensing 
- equal opportunities 
- young persons 
- how to comply with regulations as a door supervisor 
- searching people 
- eviction/ejection 
- offensive weapons 
- first aid and emergencies 
- drugs 
- arrest 
- incident recording and scene preservation.

Unit 2 - Conflict Management for Door Supervisors: 
- introduction to communication skills and conflict management 
- self-awareness 
- avoiding conflict 
- effective communication and customer service skills 
- recognising and defusing conflict 
- maintaining space 
- defusing high risk conflict 
- resolving and learning from conflict.
 
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Key Details
Duration4 days
 
£225
per delegate
 
Accreditations & Information
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).