Best Practice for Telesales
Best Practice for Telesales. 

About the Course:
- Getting to the Decision Maker
- Gaining Interest and establishing rapport
- Uncovering customer’s pains and converting them into needs
- Promoting your offering and presenting solutions
- Dealing with objections
- Concluding and progressing to next steps
 
Course Overview:
This is an intensive event of information giving and awareness sessions, exercises and group discussions.
- The 19 dimensions for sales skills
- Articulation Manner
- Identifying the decision maker
- Locating the decision maker
- Establishing credibility
- Getting past the gate keeper
- Objection handling at the start of the call
- Opening pitch
- Pitching Company offerings
- Case studies and anecdotes
- Probing for information
- Identifying and using your Sales Value Proposition
- Differentiating your organisation/offering from the competition
- Understanding the prospect needs
- Attentiveness
- Concluding the sale
- Dealing with objections when concluding the sale
- Agreeing next steps and negotiating deadlines

 
Course Dates
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Provided by:
Reed Learning


 
Duration1 day
 
£499
per delegate