Best Practice for Telesales
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This Telesales training course is held in London in the South East, Birmingham in the Midlands, Bristol in the South West, Leeds and Manchester in the North and Edinburgh in Scotland. Please select the Course Dates Tab above to see current course dates, or select a category link above to see more course and location options. Best Practice for Telesales. 

About the Course:
- Getting to the Decision Maker
- Gaining Interest and establishing rapport
- Uncovering customer’s pains and converting them into needs
- Promoting your offering and presenting solutions
- Dealing with objections
- Concluding and progressing to next steps
 
Course Overview:
This is an intensive event of information giving and awareness sessions, exercises and group discussions.
- The 19 dimensions for sales skills
- Articulation Manner
- Identifying the decision maker
- Locating the decision maker
- Establishing credibility
- Getting past the gate keeper
- Objection handling at the start of the call
- Opening pitch
- Pitching Company offerings
- Case studies and anecdotes
- Probing for information
- Identifying and using your Sales Value Proposition
- Differentiating your organisation/offering from the competition
- Understanding the prospect needs
- Attentiveness
- Concluding the sale
- Dealing with objections when concluding the sale
- Agreeing next steps and negotiating deadlines

 
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Duration1 day
 
£499
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).