Assertiveness Techniques to build self-confidence
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Assertiveness Techniques to build self-confidence

The art of confident communication

Duration:
One day

The ability to respond confidently and assertively is a key business skill. Assertive people are more effective at work and better able to handle what might be considered difficult situations. This fascinating and practical workshop is for everyone: it will give you the techniques to improve your assertiveness and build your confidence so you are able to say the right thing at the right time.

Programme Contents
What is Assertiveness?
- What It is Not
- Why We Need It
- Assertive Aims
Building Self-Confidence
- What is Self-Confidence?
- How People Become Confident
- The Four Fears
- Conquering Your Fears and Doubts
- Handling Unproductive Feelings
How to be Assertive
- Becoming More Assertive
- Your Assertive Rights
- Choosing the Right Words
- Assertive Body Language
Assertiveness Techniques
- Making Assertive Requests
- Disagreeing Constructively
- Dealing with Criticism
- Responding to Put-downs
- Saying No
- Fogging
- Broken Record
- Consequence Assertion
Working With Assertiveness
- Working with Non-Assertive People
- Handling Difficult Situations
- Your Plans for Future Self Development

Who will benefit from this course
Assertiveness is for everyone. As such, this course is suitable for supervisors, managers, sales executives, administrative and support staff. If you sometimes find it difficult to be assertive, then this course is for you.

Description of the course
This one-day course starts by identifying the differences between assertive and non-assertive behaviours. Self-assessment tools are used to help delegates identify when and why they find it difficult to behave confidently and assertively.

The way people develop confidence is discussed and techniques to overcome doubts and fears and improve self-confidence are identified.

A range of assertive techniques are described in detail. Exercises, case studies, role play, discussions and tutor feedback are used to ensure delegates understand, and can work with, the various techniques taught.

Throughout the course delegate’s own situations are used to provide examples of how they can work with assertiveness and improve their confidence when dealing with others.

Course objectives
- To provide delegates with a good in-depth knowledge of the techniques for assertive
behaviour.
- To help delegates develop their confidence and assertive communication skills

What you will gain
You will understand and practice the techniques for assertive communication. These techniques will help you to become more confident and to be able to say the right thing at the right time.

Course timings
Start 9.45 am Finish 5.00 pm

Delegates’ comments:
“Thank you! I feel empowered. Instead of dreading certain situations & meetings I’m looking forward to trying out my new found skills.”

“Thank you so much. I feel very positive indeed and ready to move on.”

“Good use of tools to make you think about how you deal with situations.”

“Very well presented, kept my full attention at all times”

“I gained more confidence”

Recommended Follow-on Courses:
A structured personal development programme can be prepared from a selection of Spearhead courses. The following are recommendations - our tutors would be pleased to answer questions or advise:

Working with Difficult People – learn the skills to succeed with others

Persuading & Influencing Skills – how to reach positive outcomes

Business Writing Skills – the principles and practice of effective business writing

Personal Effectiveness Programme - The time management programme specifically for support staff









 
Tools
 
Key Details
Duration1 day
 
£545
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).