Assertiveness for Team Leaders and Project Managers
Course Overview
Effective team leadership and project management involves working effectively with people: colleagues, reports, more senior managers, stakeholders, customers and suppliers. Being able to achieve results and being able to fulfil responsibilities at operational, team and strategic levels requires a set of skills that enable the manager or leader to get the best from all the people they work with. In order to achieve maximum potential, team leaders and project managers specifically need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful.
This course will enable delegates to develop specific communication techniques which will be invaluable to team leaders and project managers in a wide range of workplace situations. It will clarify the characteristics and consequences of three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity for delegates to reflect on their current style/s and to develop practical strategies for creating more positive outcomes.
It is particularly recommended for team leaders, project managers, supervisors or managers who would like to fulfil their potential, get the best from their teams, and/or would like to improve their confidence and credibility to deal more effectively within a range of different situations at work.
Assertiveness Assessment
In addition to the face-to-face element of the training, we also offer an optional on-line psychometric test, which can be completed as a self-assessment or as a 360 degree appraisal of the 26 Assertiveness Competencies that have been determined to under-pin effective performance and career success. Whist it is entirely optional, the assessment is extremely useful for enhancing self-awareness and for providing a focus for on-going learning and development. The test can be completed at any time, and includes a comprehensive printed report for future reference.
“A really useful session – thanks. I am much clearer now about how I can make small but critical changes to the way I communicate with my team.”
“The most frustrating part of my job as Project Manager has been not being able to get people to recognise my authority. I’ve realised the issue is more about me than about them, and I am confident that I can use the techniques from this course to improve things enormously”
“This course provided a good breakdown of what it means to be assertive and gave good practical advice about how I can change at work.”
“It was very helpful to discuss approaches from the past and how to improve on these in future”
“A very practical and useful course – I will try hard to follow the action points and tips on a daily basis"