Assertiveness & Communication Skills
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Assertiveness & Communication Skills

Introduces practical techniques to increase confidence in difficult situations, and for developing interpersonal and communication skills. Practical exercises are used to recognise aggressive/submissive/passive/assertive behaviours. Delegates practise how to deliver their message & gain rapport with different work groups. The importance of active listening - and focusing on agreeing practical solutions - are also highlighted.

Course Content
Interacting Effectively with Others
- Responses to conflict
- Attitudes to oneself and others
- Recognising aggressive, submissive and assertive responses

Getting Your Message Across
- Words are not enough 
- Giving the right signals
- Gaining rapport
- Active listening

Responding Assertively
- Helping the other person to be receptive
- Putting your point of view across
- Focusing on finding mutually acceptable solutions

Different Types of Assertiveness
- Saying ‘No’
- Standing your ground
- Workable compromise
- Deflecting Anger
- Expressing your feelings
- Raising your confidence

Practical Application
- Role plays
- Planning real life applications


 
Tools
 
Key Details
Duration1 day
 
£365
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).