Assertiveness & Building Personal Confidence
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Assertiveness & Building Personal Confidence

Training Description
This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner.


The Course Suits
Anyone wishing to improve their assertiveness skills in the workplace.

Training Benefits
Develop confidence in the use of assertiveness skills
Understand different behaviour patterns and the reasons they arise
Understand the need for negotiation and persuasion in the workplace
Practice assertiveness skills and develop an action plan

Course Timetable
09.30 - 09.45 Coffee and Course Objectives

09:45 - 10:00 Defining Assertiveness (What is assertiveness? Why is this skill essential to business success? How we influence and how this affects our role in the company.)

10:00 - 11:15 Understanding Behaviour (Look at behaviour patterns that can throw us off balance. Wanting to succeed, but unable to achieve results; denials and delusions; dealing with challenge to authority and aggression; dealing with difficult people and poor performance.)

11:30 - 13:00 Obtaining Results; Developing Inter-Personal Skills (Practice overcoming barriers through role plays. Dealing with difficult situations.)

13:00 - 14:00 Lunch

14:00 - 15:00 Negotiating and Persuading (Understanding the clients' needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?)

15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays, including negotiation and persuasive techniques.)

16:30 Summary & Action Plans Agreed
 
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Tools
 
Key Details
Duration1 day
 
£425
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).