Assertiveness at Work
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Assertiveness at Work

Price:
Our standard fee for a 1.0 day in house workshop is £695.00 + vat for 10 delegates.

Who should Attend:
All employees who need to communicate confidently and assertively with internal and external customers and stakeholder.

Course Objectives:
At the end of this workshop learners will be able to: 
- Understand the difference between Assertive, Non -Assertive and Submissive Behaviour. 
- Recognise the Behaviours. 
- Achieve their Individual Rights. 
- Understand the Advantages of Assertive Behaviour. 
- Understand and use 10 Practical tools and techniques for being more Assertive

Course Contents: 
- Refreshments and registration 
- Delegate and tutor introductions 
- Agreement of objectives and style 
- Rights in the place of work 
- The benefits of Assertive behaviour 
- Assertive Techniques.
-Coping with Put Downs and Criticism
-Dealing with Feelings
-The XYZ Formula
-Handling Aggression
-Resolving Conflict
- Getting to ‘No’
- Disarming Anger 
- Skills Practice 
- Action Planning for Improved Workplace Performance 
- Workshop Evaluation

Duration:
1.0 day


 
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Tools
 
Key Details
Duration1 day
 
£695
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).