Assertiveness at work
Categories: Assertiveness Skills
Assertiveness at work 

Price:
£295 + VAT

Being assertive is about being decisive and self-confident. Delegates on this one-day course will gain an understanding of the meaning and relevance of assertive behaviour, and will learn to distinguish between behaviour that is assertive and behaviour that is passive or aggressive. This course will benefit people who need to be more assertive in their dealings with people at work. It covers understanding your behaviour and the effect it has on others and personal growth and confidence. It helps you deal with difficult situations and difficult people more easily and gives you an understanding of how to gain co-operation from those who are
reluctant to help.

Course content: 
- Assertive/responsive model 
- Communication and body language 
- Saying ‘no’ and not feeling guilty 
- Understanding your behaviour and the effect it has on others 
- Deal with difficult situations and people more easily 
- Gain co-operation from those who are reluctant to help.

Who should attend?
Those who wish to increase their confidence when dealing with challenging situations or people.

 
Course Dates
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Tools
 
Key Details
Provided by:
GateHouse


 
Duration1 day
 
£295
per delegate