Assertiveness
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Assertiveness

Overview
Assertiveness is a positive process – a skill which can be learnt and practised. It increases self confidence and personal effectiveness and helps us deal with difficult situations.

Key Outcomes
This course explores the ways in which we behave and their effectiveness. Delegates will leave the course with an understanding of assertiveness – what it is and what it isn’t.
They will recognise the benefits of assertive behaviour to themselves and the organisation and will be encouraged to put into practice the skills and techniques they learn.

Duration
1 day

What’s Covered? 
- Aggressive and passive behaviour – what are they and why do we use them? 
- Assertive behaviour – what it is and what it isn’t 
- Assessing our own style of behaviour at work 
- Recognising our rights and responsibilities 
- Introduction to assertiveness techniques 
- The importance of assertive body language 
- Sharpening your listening skills 
- Criticism and praise – giving and receiving 
- Reaching a workable compromise 
- Presenting yourself assertively 
- Using assertiveness at work

Please Note
There will be a maximum group size of 8 attendees allowing for individual attention from the tutor and the opportunity to practise your skills during the day.

 
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Tools
 
Key Details
Duration1 day
 
£175
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).