Assertiveness
Categories: Assertiveness Skills
Assertiveness.

Aims:
This one day course is designed to provide delegates with the essential skills of assertiveness and to identify strategies for delaing with people and their behaviour.

This Course Will Cover:
This course covers a wide range of skills including:
- Welcome and introduction
- Ways of behaving
- Assertiveness versus aggression - the difference between assetive, aggressive and submissive behaviour
- Philosophy and rationale of assertiveness
- The skills of assertiveness - diagnosis and analysis of skills required
- Communication - verbal and non verbal
- Recognising good and poor communication
- Dealing with criticism
- Dealing with difficult people
- Changing thinking patterns to achieve "win win" situations
- The process of giving and receiving constructive feedback
- Recognising and dealing with conflict in the workplace
- Review
- Personal action plan
 
Tools
 
Key Details
Provided by:
Midlands Training


 
Duration1 day
 
£457
per delegate