Assertive Behaviour
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Assertive Behaviour

This course is designed to help delegates understand what is meant by Assertive Behaviour, deal with conflict appropriately in individual situations and adapt their own behaviour to different behaviour patterns.

Any level of personnel that is seeking to enhance their skills or adapt their behaviour to suit different behaviour patterns in others.

At the end of the course, delegates will have covered the following:
• Introduction
• The definition of assertive behaviour
• Different behaviour patterns
• Personal barriers to acting more assertively
• How you are perceived
• Deciding what you want and how to achieve it
• Keeping in control and using control measures
• Handling conflict with colleagues, clients or the general public
• Learning how to say ‘No’

At the end of the course delegates will receive a certificate of attendance
 
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Key Details
Duration1 day
 
£220
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).