Answering The Telephone
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Answering The Telephone

Turning good morning into good business

1 Day - Non Residential

Callers judge the professionalism of your organisation from their first contact with you. A well-handled phone call will convey the right image, and customers who are well handled will call again and bring you more business. This workshop is for every member of staff who uses the telephone for their day-to-day interaction with customers, suppliers or work colleagues. Delegates will learn the skills necessary to be effective on the telephone along with the key principles of giving good customer service.
 
Tools
 
Key Details
Duration1 day
 
£545
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).