Aims: This course is deigned to provide delegates with an understanding of anger and conflict, and how to deal with anger in yourself and others. Delegates will learn techniques for dealing with anger in the workplace and how to put in place appropriate strategies to manage anger before it spirals out of control.
Objectives: - To develop an awareness of anger in yourself and others - To understand how we put pressure on others and ourselves - To consider different ways or recognising and dealing with different effects of anger - Learning the techniques to overcome anger and to deal with conflict - Putting into practise techniques to overcome anger
The Course will cover: - Understanding and recognizing anger - Recognizing the different ways that anger manifests itself - Understanding the different expressions of anger - Appreciating how you yourself react to anger - Understanding what triggers anger - Recognizing the early signs of anger and "nipping it in the bud" - Identifying and changing thoughts that cause anger to arise - Using NLP to change your anger thought patterns - Keeping cool in difficult situations - Looking at different ways of solving the problem - How to be constructive in situations of conflict, not destructive - What to do when anger is directed at you - Techniques for sustaining new behaviour patterns - Overcoming setbacks in establishing new anger controls and habits - Self assessment on the "anger chart" - Practical exercises that work! - Your personal action plan
The course either has new dates in data loading, or is only run as a dedicated or In Company course.