Advanced Telesales
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This course is usually held in London, Guildford and London Croydon as a public course but can also be offered on an In-company basis. The Training Provider's course description is included below. Advanced Telesales.

Why attend?
Many staff get into comfortable habits on the phone and stop pushing themselves. All salespeople that use the phone can constantly improve and this event shows the secrets and strategies of experience telemarketers and telemarketing managers.

Who should attend:
- Field sales people
- Telesales operatives looking to improve their results
- Customer service representatives moving into sales

What will they learn:
- Non-verbal ways of persuasion
- The critical first 7 seconds
- Persistence pays: how to stay with the chase with aggravating
- Motivating yourself to attain the bigger goals
- Alternative methods of obtaining the order
- Projecting your personality
- Smoothing the performance curve
- Sophisticated technique for getting to the decision maker
- Handling the gatekeepers
- Qualifying the appointment: reducing no-shows
- Using voicemail to your advantage
- Negotiating the win-win
- Pareto principle to maximise efficiency

Testimonial:
It was really good! It taught me a lot and helped with my phone technique and how to approach cold calling - excellent all round!
Andy S, 1st Choice Recruitment

What you get:
- Refreshments and finger buffet
- Plus pre-course questionnaire
- plus FREE 120-page book: “Our guide to skills and strategies to selling more of your goods or services” (worth £14)
- plus goody bag with over a dozen useful sales objects
- plus course manual
- plus post course-activity plan
- plus one month online support
- plus 20% discount on any future booking for that delegate (worth £70)
- plus subscription to sales newsletter
- plus a year of sales tips weekly email bulletin (worth £19)
We reserve the right to vary any content prior to, during or after any course

 
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Duration1 day
 
£345
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).