Advanced Selling Skills for Telesales
Advanced Selling Skills for Telesales.

About this course:
A two stage course for telesales professionals that will help you work smarter rather than harder, and become even more effective in making successful sales calls. The first evaluation stage measures sales skills and performance against best practice behaviour in a role play situation, to produce a scorecard result. The second stage workshop will accelerate youyou understnading of key elements of sales calls and your own behaviours. It will increase your knowledge of the art and science of selling, plus allow you to learn and practice sales psychology techniques in order to help improve your effectiveness, time management, and personal performance.

Course Overview:

Stage 1 – Evaluation:
You will undertake an award winning skills evaluation that measures sales performance against best practice behaviour in a role-play situation. Over 170 objective measurements are recorded. These are then summarised into five core categories. Each category of the scorecard represents a best practice activity that you need in your their role. The final report you receive generates a bespoke development plan for you to take into stage two of the programme.

Stage 2:
This is an intensive and experiential workshop covering the following topics, tailored to meet the needs identified in stage one:
• Fully understand prospect’s needs
• The art of effective questioning and listening
• Using anecdotes to bring solutions to life
• Presenting relevant and compelling information to prospects
• How to differentiate yourself and your company from the competition
• Understand your personal negotiation style
• Use a negotiation planning framework
• Handling objections"

 
Course Dates
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Tools
 
Key Details
Provided by:
Reed Learning


 
Duration2 days
 
£845
per delegate